Windows Remote Support · Sacramento

FIX MY PC
WITHOUT
LEAVING HOME

Slow computer, endless pop-ups, a printer that won't print, email that stopped working? We connect to your Windows PC over a secure screen-share and fix it while you watch — no unplugging, no driving to the shop.

“After updating to Microsoft Windows 11, I lost the ability to sync with Quicken. The techs were able to resolve the issue and reinstall Windows 11. They kept me advised of the progress throughout.”
— James Peterson, Verified Google review
Call (916) 347-3897

Elk Grove location · Mon–Fri 10–5, Sat 10–3

4.9 on Google

687 verified reviews

984+ customer reviews

Across Google, Yelp & Facebook

25,000+ repairs

Done locally at our shop

Elk Grove, CA

8145 Elk Grove Blvd

Sound Familiar?

The stuff we fix remotely every week.

If the problem is software, settings, or setup — not a cracked screen or dead part — there's a good chance we can fix it remotely, today, without you bringing the computer anywhere.

Computer is crawling

Takes five minutes to boot, programs hang, everything lags? Usually startup bloat, low disk, or junk running in the background. We clean it up.

Pop-ups & scary warnings

“Your computer is infected, call this number”? That's the scam. We remove the junk, check for real infections, and lock things down.

Printer won't print

Printer says offline, won’t connect, or prints garbage? Driver, queue, or network issue — we get it printing again remotely.

Email stopped working

Outlook won’t send, password keeps prompting, emails disappeared? We sort out account settings, passwords, and sync.

Install / set up software

New printer, Office, antivirus, accounting software, a webcam for video calls — we install and configure it correctly.

Windows update mess

Update stuck, won’t install, or broke something afterward? We straighten out Windows Update and get you current and stable.

How remote support works

Four steps. You stay in control.

You're never handing over your computer to a stranger in the dark. You start the session, you watch the whole time, and you can end it with one click.

1

Call and describe it

Call (916) 347-3897 or book online. Tell us what’s wrong. If it’s a remote-fixable issue, we’ll start a session — if it needs the shop, we’ll tell you straight.

2

Start a secure session

You download a small, trusted remote tool and give us a one-time code. Nothing installs permanently, and access ends when the session does.

3

Watch us work

You see your own screen the whole time and can take over or disconnect instantly. We talk you through what we’re doing as we go.

4

Fixed & explained

We confirm the fix with you, explain how to avoid it next time, and the session closes. No lingering access to your machine.

Why iGeek

Local & honest vs. the “call this number” crowd.

There's a whole industry of overseas call centers and scammy “tech support” pop-ups. We're a real shop in Elk Grove with our name on the door.

iGeek (Elk Grove)

  • Real local shop you can visit

    Yes — Elk Grove

  • You watch the whole session

    Always

  • Honest about what’s wrong

    Straight answers

  • Same person if it comes back

    Yes — call us

  • Can escalate to in-shop repair

    Yes — same shop

Overseas remote “support”

  • Real local shop you can visit

    No address

  • You watch the whole session

    Often hidden

  • Honest about what’s wrong

    Invents “viruses”

  • Same person if it comes back

    New rep each time

  • Can escalate to in-shop repair

    No

Geek Squad / big box

  • Real local shop you can visit

    In-store only

  • You watch the whole session

    Varies

  • Honest about what’s wrong

    Upsells plans

  • Same person if it comes back

    Queue again

  • Can escalate to in-shop repair

    Separate visit

Real iGeek Reviews

What customers say.

“iGeek helped my husband, who isn't very computer savvy, solve an annoying technical problem. They also gave me sound advice, acquired a reconditioned used iPad, and made sure it was working well. It's nice to have a responsive resource near by.”

Nancy Heifferon

Computer help · Jun 2025 · Verified Google review

Showing 1 of 4 verified reviews. Read all 687 on Google

Remote vs. In-Shop

What we can't fix remotely.

A screen-share can fix software, settings, and accounts — it can't replace a part. Here's where the honest line falls, so you know which way to go before you book.

Remote session

Software, settings & accounts

If the PC powers on and gets online, there's a good chance we can fix it over a screen-share — often the same day.

  • Slowdowns, startup bloat, background junk
  • Pop-ups, scareware, and browser hijackers
  • Printer, email, and account problems
  • Software installs and configuration
  • Windows Update messes
  • Settings, syncing, and new-device setup
Bring it into the shop

Hardware & 'won't turn on'

Anything physical — or anything that keeps the PC from powering on or getting online in the first place — is out of reach for a screen-share. For these, bring it into our Elk Grove shop and we'll take it from there.

  • Computer won't power on at all
  • No internet connection at all — we can't reach a PC that's offline
  • Failing hard drive or SSD
  • Broken screen, battery, keyboard, or charging port
  • Severe liquid damage
  • Ransomware and data-recovery cases
  • Locked accounts with no recovery access
  • Anything that needs a part replaced

Not sure which side your problem lands on? Call (916) 347-3897 and describe it — we'll tell you straight whether it's a remote fix or a drop-off.

On Pricing

Pay for the fix, not a subscription.

Remote support is billed by the session, not locked behind a monthly plan you forget to cancel. Most everyday issues — cleanups, pop-up removal, printer or email fixes, software installs — are a single short session.

We tell you the rate up front, and the session fee covers the time we spend working on your machine. If we find the real problem is hardware that needs the shop, we’ll tell you straight and get you set up for a drop-off instead.

Need ongoing help for a home office or a few machines? Ask about Business IT Support for a simpler standing arrangement.

Frequently Asked

The questions we get most.

More iGeek Help

Remote support pairs with…

Some jobs are better in person — virus deep-cleans, OS reinstalls, hardware upgrades. Whatever the fix, it's the same Elk Grove shop behind it.

Data Recovery & Transfer

Lost files? Drive won’t mount? We recover and transfer locally.

Learn more

Virus & Malware Removal

Compromised computer? We clean it up and harden it.

Learn more

Software Installation

Office, Adobe, accounting software, drivers, the works.

Learn more

OS Reinstall

Fresh Windows or macOS install with your data preserved.

Learn more

Network & WiFi Setup

Home or office network setup, mesh systems, dead-zone fixes.

Learn more

Hardware Upgrades

Faster SSD, more RAM, better GPU. Custom-fit to your machine.

Learn more

GPU Repair

New graphics card installed, configured, and benchmarked.

Learn more

Battery Replacement

Laptop, phone, or tablet battery dying fast? Quick swap.

Learn more

Diagnostic & Troubleshooting

Something’s wrong but you can’t tell what? We find the root cause.

Learn more

Ready when you are

Let's get your PC working again.

Call (916) 347-3897 or book a remote session online. If it’s software, settings, or setup, there’s a good chance we fix it today — without you leaving the house.

Call (916) 347-3897

Elk Grove location · Mon–Fri 10–5, Sat 10–3

Upfront pricing

Know the cost before we start. Your diagnostic fee ($49–$99, depending on the device) is applied to the repair if you go ahead. If more is needed, we'll do .

Your choice of parts

Economy aftermarket, premium aftermarket, or genuine OEM — we offer all three for every repair, so you pick the price and quality that fit.

Same-day service

Need your device back fast? Most of our repairs are done as soon as the same day.

30-day warranty

We offer a on most repairs. If the original repair fails within that window, we'll fix it for FREE.