(916) 627-1818 Get a Repair Quote
  • Windows Remote Support
  • Elk Grove, CA

Remote Support for Windows PCs · Elk Grove & Sacramento

We connect
You watch
It gets fixed

Most Windows faults are software: a drive that filled up, an update that half installed, a printer that wandered off the network. If the PC still boots and still reaches the internet, a technician here can work on it over a screen-share, with the screen in front of you the whole time.

Call (916) 627-1818
  • Elk Grove, CA 8145 Elk Grove Blvd, Suite 12, Elk Grove, CA 95758
  • Mon-Fri 10-5, Sat 10-3 When we are open
  • Hardware fixed in-house The same shop behind the session
  • Customer reviews on Google Written by Elk Grove and Sacramento customers
“After updating to Microsoft Windows 11, I lost the ability to sync with Quicken. The techs were able to resolve the issue and reinstall Windows 11. They kept me advised of the progress throughout.”
James Peterson, Google review

Answer this first

Does the PC still start, and does it still reach the internet?

Everything else on this page depends on those two answers. A screen-share needs a desktop to appear on and a connection to travel down. With both, most of what goes wrong on Windows can be dealt with while the machine stays on your desk. Without either, no amount of remote work helps, and we would rather tell you that on the phone than after you have paid for a session.

Remote session

Software, accounts and configuration

If the machine boots and reaches the internet, most of what goes wrong on Windows can be reached from here.

  • Slow boots, startup clutter, a system drive with no room left
  • Browser hijacks, notification spam, scareware pop-ups
  • Printers and scanners that stopped connecting
  • Mail accounts that will not sign in or sync
  • Stalled and failed Windows updates
  • Program installs, drivers, and setting up a new machine
Shop visit

Parts, power and dead drives

A screen-share needs a working machine on a working connection. If either one is missing, or the fault is a part, bring it to our Elk Grove shop and we will take it from there.

  • No power, no display, or a PC that shuts itself down
  • No network at all, since there is nothing for us to connect to
  • Drives that click, stall, or vanish from the BIOS
  • Cracked screens, worn batteries, dead keyboards, loose charge ports
  • Liquid spills, including keyboards and laptop boards
  • Ransomware, and recovery work on a drive that is failing
  • Accounts locked with no recovery path left
  • Anything that needs a part fitted

Not sure which side yours lands on? Call (916) 627-1818, describe what the PC is doing, and we will tell you straight which of the two it is.

What actually breaks

Five faults that never need the machine in hand.

Software, settings and accounts are all reachable down a screen-share, and these five are what the phone rings about. Broken parts are not on this list, because they are not reachable from here.

  1. Everything has slowed to a crawl

    Long boots, windows that hang, a fan that never settles. Usually it is startup load, a system drive with nothing left on it, or something running in the background. A drive on its way out looks the same from the outside, so we check that too.

  2. Pop-ups telling you to call a number

    Those warnings come from a browser tab or a notification permission you clicked once, not from Windows itself. We pull the hijack out, look for anything real underneath it, and show you what to close next time.

  3. Outlook keeps asking for a password

    Mail trouble is nearly always account trouble: a changed password, a stale profile, server settings that no longer match, a mailbox that quietly stopped syncing. We rebuild the account and confirm mail moves both ways.

  4. The printer says offline

    Printers drop off Wi-Fi, queues jam behind one bad job, and driver updates change the port underneath you. Most of it is reachable from your desk without anyone touching the printer.

  5. Windows Update is stuck

    Updates that stall, roll themselves back, or break something on the way out are common and usually fixable in place. We clear the update state and bring the machine back onto a supported build.

Not a fault, just a job

Plenty of sessions are not repairs at all.

Nothing is broken. Somebody wants software put on, a new laptop brought into line with the old one, or the settings an update moved put back. None of that is worth a drive across Elk Grove either.

  1. New software or hardware to set up

    Office, accounting packages, a scanner, a webcam, a pile of drivers. We install it, put the settings where they belong, and watch it work before we disconnect.

  2. A new PC that has to feel like the old one

    Accounts signed in, mail back where you expect it, printers found again, browser profiles and bookmarks carried across, and the software the manufacturer bundled taken off. Where your files are is the one part that sometimes wants both machines in front of us, and we say so before you start.

  3. Settings that changed underneath you

    A feature update moves things: the default browser swaps over, the taskbar changes shape, a preference you chose years ago quietly resets. We put them back the way you had them and write down what moved.

The session, step by step

Nobody connects until you hand over the code.

A remote session is not a standing door into your computer. You open it, you watch it, you end it, and nothing stays installed once it closes.

  1. Tell us what it is doing

    Call (916) 627-1818 or ask for a callback and describe the symptom. If it sounds like software, we book a session. If it sounds like a part, we say so and set you up to bring the machine in instead.

  2. Clear the desk before we connect

    Close anything you would rather nobody read over your shoulder: banking tabs, a password manager, work documents. We only need the broken thing on screen, and this is the one step you do while nobody is watching.

  3. Run the connect tool

    We point you at a small support app. Opening it shows a code, you read that code to us, and the code is what lets us in. It does not stay installed on the machine afterward.

  4. Stay on the call while we work

    Your screen is the screen we are working on, so nothing happens out of sight. Take the mouse back or close the session window and the connection drops. We talk through what we are changing as we change it.

  5. We close the session with you

    Before we disconnect we show you the fix, tell you what caused it, and point out anything worth keeping an eye on. When the session ends, so does our access.

Before you call anyone

A pop-up gave you a number to call? That was not us.

A warning that fills the screen and tells you to ring a number comes from a browser tab or a notification permission you clicked once. It does not come from Windows, and it does not come from us. We do not put warnings on your screen and we do not cold call.

Do not ring that number, and do not let anyone from it connect to the PC. The people behind those pages use the same kind of remote tool a real shop does, which is exactly why the screen looks convincing. Nobody legitimate asks to be paid in gift cards, and nobody legitimate needs your banking login to clear a browser hijack.

If you already let someone in, call (916) 627-1818. We will go through the machine, work out what was changed, and tell you which accounts were open at the time and what to do about them.

What you get

A shop with an address, not a phone bank.

A lot of remote tech help is a pop-up and a call center. This is what a session here comes with instead.

What a remote Windows session at iGeek includes

An address you can drive to
An Elk Grove storefront, open through the week
You see the session on your own screen
Start to finish, on the machine in front of you
Hardware work under the same roof
Board-level bench in-house, not sent out
The same shop when you call back
The same technicians, with the notes from last time
Told when a repair is not worth paying for
We say so before you spend anything

From Google

What customers wrote afterward.

Read our reviews on Google (opens in a new tab)

  • iGeek helped my husband, who isn't very computer savvy, solve an annoying technical problem. They also gave me sound advice, acquired a reconditioned used iPad, and made sure it was working well. It's nice to have a responsive resource near by.

    Nancy H. Computer helpJun 2025 Google review

  • They were very knowledgeable while being able to converse in layman's terms. Would go there again!

    John O. iGeek Tech RepairAug 2025 Google review

  • Three times they have saved the day for my wife and me. They quickly repaired my iPad and resolved program problems on 2 laptops. Thank you.

    John B. Laptops & software2024 Google review

  • I have, twice, found these guys to be totally competent, knowledgeable, and fair in their dealings with me.

    Demetri iGeek Tech RepairFeb 2026 Google review

Cost

You hear the number first.

Every repair is quoted after inspection, before any work starts.

If a session turns up a hardware fault, we stop there, tell you what we found, and get the machine booked in rather than spend your money on something a screen-share cannot reach.

Looking after a home office or a handful of machines? Business support is available in-shop, remote and on-site. See Business IT Support.

Frequently Asked

Asked at the counter, answered here.

What happens on my screen while you are connected?
You watch the whole thing. The pointer moves, windows open, and every change happens in front of you. Take the mouse back or close the session window and we are disconnected on the spot.
Is this Quick Assist, or Remote Desktop?
Windows ships with its own remote tools and plenty of people have used one of them to help a relative. From your side ours works the same way: you open a small support app, it shows a code, and reading us that code is what starts the session. You are not handing over a Windows password, and nothing is left installed when the session ends.
The PC is so slow I can barely open a browser. Is a session still worth it?
Often, yes. Slow usually comes down to startup load, a full system drive, or something grinding away in the background, and all of that is reachable in a session. If the cause is a drive that is failing, the SMART data tends to show it, and we will tell you the machine needs to come in.
Which versions of Windows do you work on?
Windows 10 systems can still be serviced. Windows 11 is recommended on supported systems for ongoing security and support. If a machine is too old to take a supported build, we would rather say so than talk you into a session that will not hold.
What is out of reach in a remote session?
Anything physical: a screen, a battery, a charge port, a drive, a power fault. Same for a PC that cannot get online, because a screen-share needs something to connect to. If a hardware fault turns up partway through, we stop and set you up to bring it in.
The same problem is back. What now?
Call the shop. You get the same technicians and the notes from last time, not a new agent reading a script. Ask about our repair warranty; terms are printed on your repair ticket.

Also at the shop

The software side of the shop.

These are the jobs that live inside Windows rather than in the parts. Some of them start in a session and finish there; a clean operating-system install normally wants the machine in front of us.

At the bench

The hardware side, on Elk Grove Blvd.

None of this can be done down a screen-share. Bring the machine in and the same technicians who would have run your session do the work, at a bench with a microscope on it.

Start a session

Let us take a look at your PC.

Call (916) 627-1818 or ask for a callback. Describe what the machine is doing and we will tell you whether this is a session or a shop visit before anything gets booked.

Call (916) 627-1818

8145 Elk Grove Blvd, Suite 12, Elk Grove, CA 95758 | Mon-Fri 10-5, Sat 10-3

How we work

  1. Quoted before we start

    Every repair is quoted after inspection, before any work starts. Diagnostic fee quoted at check-in and applied to your repair if you proceed.

  2. Parts explained first

    We'll explain your part options before you decide.

  3. Local, in-house repairs

    Repairs are done at our Elk Grove shop by our own technicians. Ask about turnaround when you check in; it depends on the repair and parts availability.

  4. After the repair

    Ask about our repair warranty; terms are printed on your repair ticket.

Get a callback

Drop your name and number. A technician at our Elk Grove shop will reach out.