Privacy Policy

1. What This Page Covers

Two things. On the website: the quote tool, the contact and callback forms, the phone and text links, and the measurement scripts that run on the pages. In the shop: the ticket we open when you drop a device off, and what you tell a technician while the job is open.

Most repairs touch both. A quote you start online usually finishes as a ticket at the counter, and the two records describe the same job.

2. What You Give Us

Nothing on this site asks for more than a technician needs in order to call you back and understand the device. A submitted form can carry:

• Your name.
• A mobile number, and whether you would rather be texted or called.
• An email address, if you choose to add one.
• The device: category, brand, and model where you know it.
• What went wrong, described in your own words.
• A shipping address, on a mail-in request.
• The page of the site you were on when you sent it.

The quote form also asks whether you agree to be contacted by text. That answer governs messages about your own request.

No part of this website asks for a card number, a bank detail or a government ID. Card payments happen at the counter on the shop’s card terminal, and those digits never pass through this site.

3. What the Site Records Without Being Asked

Opening a page produces technical information whether or not you fill anything in: the IP address the request came from, an approximate location worked out from it, the browser and operating system, the screen size, which pages you open, which links you click, and the site or search that sent you here.

Section 9 names the services that collect this and states what each one is for.

4. Where a Submitted Form Goes

Forms on this site do not mail themselves from your browser. They post to endpoints running on Cloudflare’s network, which check the request and then pass the message on.

Delivery is a text message to the shop’s phones, carried by an outside messaging provider, plus an email copy where that route is switched on. A quote request may also be opened as a ticket in the shop’s repair system, which is where the job is tracked from then on.

The server record of a submission holds which endpoint ran, whether delivery succeeded, and an HTTP status code. It does not hold your name, your number, your address or anything you typed. The site is served over HTTPS.

5. What We Use It For

• Getting back to you. A name and a number are what let a technician call or text about a specific device.
• Quoting and repairing. The device, the fault and your own description are what a technician works from before the device is in hand.
• Keeping the job straight. A ticket records what came in, what was found, what was done and what you approved.
• Understanding the site. Which pages people read before they call, so the pages that earn calls get the attention.

We contact you about your own request. If you would rather we stopped, tell us and we will.

6. Photos and Video You Attach

A quote request can carry a photo or a short clip of the fault, which is often quicker than describing it. Uploaded files go to object storage on Cloudflare, and staff open them through a signed link rather than a public address.

File names count as your information here. They are masked in the session recordings described in section 9, and they are never written to the server record.

7. Other Companies That Handle It

A short list, and what each one does:

• Cloudflare: hosts the site, runs the form endpoints, stores uploaded files, and provides the bot check described in section 10.
• A messaging provider: carries the text message that tells the shop a request has come in.
• The measurement and call-tracking services named in section 9.
• The shop’s card terminal provider, at the counter only, for card payments.

Each of these handles information under its own terms and privacy practices. We may also disclose information where a court order or other legal process requires it.

8. Cookies and Similar Identifiers

The site itself sets no cookie. There is nothing to log in to, nothing in a basket, and no reason for the pages to recognise you between visits.

The outside services do use cookies or similar identifiers. That is how a measurement tool tells one visit from another, and how a phone call is connected back to the visit that produced it. Browser settings and content blockers can refuse them; the forms, the quote tool and the phone links keep working when they are refused.

9. Analytics and Call Tracking

Usage analytics. We use analytics tools to understand how visitors find and use our website, including which pages are viewed, which links and buttons are used, approximate location, and device and browser information. We use this information to understand website performance and improve the customer experience.

Session and interaction recording. We use Microsoft Clarity to understand how visitors interact with our website through features such as session replays, click and scroll activity, and heatmaps. Text entered into sensitive form areas is masked in these recordings, including contact information, repair descriptions, and attached file names.

Call tracking and attribution. We use CallRail to understand which website visits and marketing sources result in phone calls. Our website continues to display our primary business number, (916) 627-1818, but when a visitor taps or clicks a call link, the call may be routed through a tracking number that forwards to our shop. Information associated with a call may include the caller’s phone number, call time and duration, the website page or marketing source associated with the visit, and, where enabled, a recording or transcript of the call. Callers are notified when calls are being recorded.

Cookies and similar technologies. Some of these services use cookies or similar identifiers to distinguish visits, understand activity across pages, and associate website activity with actions such as phone calls.

Service providers. Services currently used for website measurement and call attribution include Google Analytics, Microsoft Clarity, Cloudflare Web Analytics, and CallRail. Each provider processes information associated with the services it provides under its own terms and privacy practices.

Questions. Questions about our website analytics, call tracking, or information associated with a visit may be directed to [email protected] or (916) 627-1818 .

10. Bot Checks and Abuse Limits

Every form on this site ends as a text message to a real phone, which makes an unprotected form an easy way to run up someone else’s phone bill. Three things stop that.

A Cloudflare Turnstile check runs when a form is submitted. It is a bot check rather than a puzzle for you to solve, and most visitors never see anything happen.

A counter keyed to the sending IP address and to the submitted phone number limits how many requests one source can send in a short window. The IP address is used for that counting and for nothing else on our side.

A hidden field in each form catches automated fill-ins. A submission that trips it is discarded rather than delivered.

11. Your Device While It Is With Us

A repair usually means powering the device on, opening it, and testing it afterwards, so a technician may see what is on the screen. Two practical points follow from that.

Back your device up before you bring it in, if it still turns on. Electronics that already have one fault can develop a second one, and a copy you made yourself is the copy that does not depend on us.

If you hand us a passcode so a technician can test the repair, it is used for that and nothing else, and you can change it when you collect the device.

Data recovery is different in kind, because getting files off a failing drive means reading what is on it. Where the drive allows it we image the drive first and work on the copy, which is also the safest way to handle hardware that is already deteriorating.

12. Asking Us About Your Information

Call or email using the details in section 14 and ask. You can ask what we hold about a repair, ask us to correct something that is wrong, ask us to stop contacting you, or ask us to remove a record.

Where a record has to stay because it documents work done on your property, we will say so rather than quietly keep it.

For the website measurement in section 9, the practical control sits on your side: browser privacy settings and content blockers stop most of it before it starts.

13. Children, Outside Links, and Changes to This Page

This site is not aimed at children, and we do not ask children for information.

Some links leave the site, to a map, a review page or a manufacturer. Once you follow one, that site’s terms apply and ours do not.

The list of services in section 9 is the part of this page most likely to go out of date, because it changes whenever the shop’s tooling changes. When the tooling changes, this page changes with it.

14. Contact Us

Questions about anything above, or about a particular repair record, come straight to the shop:

• Phone: (916) 627-1818
• Email: [email protected]
• Address: 8145 Elk Grove Blvd, Suite 12, Elk Grove, CA 95758