Privacy Policy
At IGTRepair.com, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our phone and PC repair services.
1. Introduction
IGTRepair.com (“we”, “our”, “us”) operates in compliance with applicable privacy laws and regulations. This Privacy Policy applies to all customers, users, and visitors of our website and repair services. By using our services or visiting our website, you consent to the practices described in this policy.
2. Information We Collect
We collect the following types of information to provide our services and improve your experience:
a. Personal Information
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Mailing or billing address
- Payment information (where applicable)
- Device details (make, model, IMEI number)
b. Non-Personal Information
We may collect non-personal information automatically when you use our website, such as:
- IP address
- Browser type
- Pages visited
- Device type
- Usage patterns
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To diagnose, repair, and return your phone or computer.
- Communication: To contact you regarding your repair status, service updates, or promotions.
- Payments: To process your payments for services rendered.
- Customer Support: To respond to your inquiries, requests, or complaints.
- Marketing: With your consent, we may send you promotional offers or information about our services.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
4. Data Sharing and Disclosure
We value your privacy and do not sell your personal information. However, we may share your information with third parties under the following circumstances:
a. Service Providers
We may share your data with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, courier services). These providers are bound by confidentiality agreements and are only permitted to use your data to perform their services for us.
b. Legal Requirements
We may disclose your information if required by law, such as to comply with a court order, government investigation, or other legal process.
c. Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction, subject to the new entity’s privacy policy.
5. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. This includes secure data storage, encryption, and access controls.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
You have certain rights regarding your personal information, subject to local law, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal data, subject to certain exceptions (e.g., legal requirements).
- Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions included in each communication or contacting us directly.
To exercise any of these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help us recognize you and remember your preferences. You can control cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal data from a child, we will take steps to delete the information as soon as possible.
11. International Data Transfers
If you are accessing our services from outside [Insert Country], your information may be transferred to, stored, and processed in our country, where privacy laws may be different from those in your location. By using our services, you consent to this transfer.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the “Last Updated” date. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
- Phone: (916) 627-1818
- Address: 8145 Elk Grove Blvd #12, Elk Grove, CA 95758